Privacy Policy

 

Knott-Avonride Limited takes your privacy very seriously. We ask that you read this Privacy Policy carefully as it contains important information about what to expect when Knott-Avonride Limited collects personal information about you and how Knott-Avonride Limited will use your personal data.   Knott-Avonride Limited is part of the KNOTT Group of companies.

This policy applies to information we collect about:

·               visitors to our website;
·               people and companies who do business with us

1          The information we collect about you

When you do business with us we collect the following personal information from you:

1.1      name;
1.2      postal address, email address, telephone number, credit card number, expiry date and security code; and
1.3      VAT details (if applicable) and delivery address (if different from invoice address)

2          How we will use the information about you

We gather this information to allow us to process your registration, process any orders you may make and provide the goods and services requested.  The relevant information is then used by us and companies who work for us for order purposes in processing your information and packaging and shipping our goods and for internal statistics and to manage your account with us and to communicate with you on any matter relating to the conduct of your account and the provision of the goods and services.  

If you agree, we may also contact you about other products and services we think may be of interest to you.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services.

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve our goods and services we provide. We or our agents and sub-contractors may contact you by post, email or telephone to ask you for your feedback and comments on our goods and services.

We use a secure server that encrypts the information you give us. We do not store your card details and all numbers are encrypted when we process your order

3          Marketing

We and our group companies may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send a blank email message to webspares@knottuk.com. If you agree to us providing you with marketing information, you can always opt out at a later date.

We may also want to provide you with related information from third parties we think may be of interest to you. If you would rather not receive this information, please send an email to webspares@knottuk.com.  If you agree to us providing you with third party marketing information, you can always opt out at a later date.

4          Our use of cookies and other information-gathering technologies

We use Google Analytics, a web analysis service provided by Google Inc. Google Analytics uses so-called cookies. These are text files which are stored on your computer and allow for analysis of your use of the website. The information generated by the cookies with regard to your use of the website, including your automatically truncated IP address, is transferred to a Google server and stored there. Google will use this information in order to analyse your use of the website, to prepare reports about web activities for Knott-Avonride Limited, and to provide further services in respect of web usage and internet usage.

Google will also transfer this information to third parties, insofar as this is prescribed by law or these third parties process the data at Google's request. You can prevent the transfer of information about the website visit to Google by installing a browser add-on provided by Google. By using this website, you declare your consent to the processing of data collected about you by Google as described above and for the aforementioned purpose.

In addition, we use cookies to enable you to use this website. Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. The information is used to track visitor use of the website and to compile statistical reports on website activity. For further information about cookies visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser However, in a few cases some of our website features may not function if you remove cookies from your browser.

5          How we protect your information

We have put in place the following security procedures and technical and organisational measures to safeguard your personal information: (e.g. firewalls, browser certification technology, encryption, limited access, use of passwords etc).

6          Access to your information and updating and correcting your information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to                webspares@knottuk.com or send a letter to Knott Trailer Shop and the Burton on Trent Site address shown on the webshop. We may make a small charge for this service.

We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to Knott-Avonride Limited changes, for example if you change your email address, name or payment details, or if you wish to cancel your registration, please let us know the correct details by sending an email to webspares@knottuk.com or by sending a letter to Knott Trailer Shop and the Burton on Trent Site address shown on the webshop. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.

7          Your consent

By submitting your personal information you consent to the use of that information as set out in this policy.

8          Changes to privacy policy

We keep our privacy policy under regular review. If we change our privacy policy we will post the changes on this page, and place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. This privacy policy was last updated in October 2015.

9          How to contact Knott –Avonride Limited

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an email to webspares@knottuk.com or send a letter to Knott Trailer Shop at the Burton on Trent Site address shown on the webshop.

10        Links to other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

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